ROLECommunication is critical in conflict management, and much of the communication is done by non-verbal means. If you really want to resolve conflict, you not only have to be tuned into what a person is saying but also the person’s body language. Physical cues are just as important, if not more so, in dealing with conflicts. The way that a person is standing, how his arms and hands are positioned, and the tension in his facial muscles are all signals to help determine what a person is feeling. Body language goes both ways. It is important to remember that as you manage conflict, you are also providing physical cues that a person will use to interpret what you are saying. So the next time you are trying to resolve a conflict, remember your ROLE.

ROLE stands for Receptive, Open, Lean and Eye Contact. These are the non-verbal signals to use in conflict management.


Receptive – Make sure your facial expressions are relaxed and show that you are receptive to what the person is saying. The last thing that is needed during conflict is for you to have your teeth and jaw clenched. This gives the impression that you are ready for a fight and really do not care what is being said. Instead, take a deep breath, relax your facial muscles, and soften your eyes. This allows the other person to feel that you do care about what he is saying and, more importantly, how he feels.

Open – Use an open posture when you are talking and especially when you are listening. Try keeping your arms by your side in a relaxed position, rather than having your arms folded or on your hips. When you have your arms folded, the person may think that you are closed off and cause him to become more defensive.

Lean – Lean/tilt your head or even your body toward the person. For example, if you are sitting at a table across from the person, lean your body toward him slightly. This shows that you are interested in what the person is saying. Leaning back or reclining may be interpreted as indifference.

Eye contact – Maintain eye contact. This lets the person know that you consider this situation and what he is saying more important than anything else at this moment. If you look around the room while the person is talking, you are in essence implying that you have more important things to do.

Learn more strategies for managing conflict by taking the FREE Conflict Management course from


Behavior chips

When dealing with children, parents and teachers look for new methods for behavior modification and teaching/promoting good behavior. Below is an easy, fun and inexpensive way to help children recognize and work on good behavior.


Try using colorful game chips to create a fun way to provide immediate consequences for positive and negative behavior. This method is very simple; desirable behavior earns blue chips and undesirable earns red chips. As the child earns blue chips, (s)he can save up for different privileges. These behaviors, chip colors and rewards can be customized based upon the ages, setting and availability.

To implement this method, simply follow these instructions:

  • Make a list of desirable behaviors.
  • Decide when to reward children with a chip when they exhibit these qualities as well as their chip value.
  • Clearly identify the specific behaviors that will cause children to lose chips. Ensure that the rules are clear to everyone.
  • Make a list of rewards that the children can earn with the number of chips needed to cash in for that reward.
  • Introduce the plan in a positive way and let the children personalize their chip boxes with markers, etc.

While this idea is fantastic for elementary school and younger children, it can be adapted for older children (i.e. middle school age) and for home use.

The chips method is a low cost and easy method to encourage kids to practice good behavior without being asked. If you would like to learn more positive discipline strategies, take the FREE Child Guidance and Discipline course from


Accountability Chart

When dealing with children, teachers and parents tend to look for new positive methods for behavior modification and teaching good behavior.  Next time you are looking for a way to get your kids or students to do their chores, try a chart.               Daycare chart

Charts are effective for use with specific tasks, chores and homework, rather than the behavior itself. Charts are rather simple to use.  Add daily stars or stickers for completed tasks with weekly rewards for good performance. List a few goals or chores that you want to reward and the length of time each goal/chore must be completed in order to gain stickers. Next, assign a sticker value to these (i.e. finishing homework is worth 5 stickers).  After that the fun starts; create a list of rewards that the stickers can be cashed in for.

The chart is a low cost and easy method to encourage kids to do something. Learn more about charts and other ways of disciplining children by taking the FREE Child Guidance and Discipline course from

Help Ensure Compliance with the Childcare Competency Assessment

Did you know that over 70% of childcare centers receive one or more citations during their compliance visits, and in most states these citations arePreschool Daycare available online to help parents make informed choices? has created our Childcare Competency Assessment to help you know where you may have compliance issues and to help you get those fixed before your next compliance visit.

This assessment can be tremendously useful in assessing where your staff may have competency gaps and improving these through targeted training. This is especially useful when evaluating new hires. When staff members have completed this assessment, our system will show if they have mastered these competency areas and if not suggests the corresponding CPE/CEU course to help them improve in that area. This assessment chooses random questions to test a total of 37 skills within 8 competencies from minimum standards, rules, and regulations as well as from personal skills such as communication, organization, and time management.

These skills evaluate the following 8 competencies:

  • Facilities Management
  • Classroom Management
  • Student Development
  • Efficiency
  • Self-Perception
  • Collaboration
  • Productivity
  • Interpersonal Communication

As the center administrator, you can start immediately to implement this assessment in your center for just $150 per year for up to 10 staff members. This cost also covers 25 rotatable course hours that you select for your private catalog to help get your employees trained and learner reports that include the assessment results and course progress.

10 users not enough? That is not a problem. You have the ability to add more users to your plan at any time. Simply go to and sign up for one of our Business Premium plans.

Healthcare Certification Coming soon is anxiously awaiting the arrival of our upcoming certification program, Healthcare Professional Success Principals. This 35 clock-hour  program contains four of our professional development courses and our CPHQ certified HIPAA Privacy course. These five courses will help learners develop leadership and management skills and gain a better understanding of the HIPAA Privacy laws. The courses that are included are:

  • Effective Facilitation of Meetings – 5 hours:  Objectives include projecting meeting outcomes; setting the agenda; establishing roles for key participants; facilitating; and capitalizing on meeting outcomes.
  • Empowerment and Accountability – 5 hours:  Objectives include setting clear expectations; managing the flow of information; establishing effective controls; phasing in empowerment; and balancing empowerment and accountability.
  • Giving and Receiving Constructive Feedback – 5 hours:  Objectives include identifying differences in personality style; giving feedback constructively; overcoming one’s own resistance to feedback; receiving and actively soliciting feedback.
  • Stress Management – 5 hours:  Objectives include understanding stress and its external and internal sources; developing strategies for reducing long-term stress; building a tolerance to stress; reducing or eliminating short-term situations that cause stress; learning techniques for immediately reducing stress through relaxation.
  • HIPAA Privacy – 15 hours:  This CPHQ credentialed course provides an in-depth understanding of the key elements of the federal privacy regulations regarding medical information.

This certification is aimed at giving usable training that can be applied to the real world situations.  All of these courses are CEU/CPE/PDU certified and HIPAA Privacy is CEU/CPE/PDU/CPHQ certified.


And the winner is…..

Regretfully, we do not have a winner for our Ranger Contest.

The MyCourseRoom team would like to thank everyone for their participation in our first contest. By participating you were sharing knowledge with colleagues, friends and family.  Please continue to be our ambassadors of knowledge by spreading the word.

As many of you know, you can access your Facebook, Twitter, and LinkedIn accounts directly from  Please ‘Like’ us on Facebook, follow us on Twitter and increase your professional network through LinkedIn.  You can also find us on Pinterest and Google Plus. Extend your helping hand and share the benefits you have gained from taking courses at

Please keep an eye out for any future contests or promotions from To do this simply go to the page to see if any new contests or promotions are currently in progress or coming soon.

Tips for coping with loss

MyCourseRoom understands that things happen in our personal lives that often directly impact our work life.  Coping with loss is one of life’s experiences that can have a major effect on how we get through each day and how we relate to others. Dealing with loss and starting the healing process can be one of the hardest things to do, regardless of what kind of loss it is. The healing process takes time and requires some work, but it can be done. The following are some techniques to help during your time of grief, healing and adjusting to your new life.


  • Journalingcoping with loss quote copy

Spend 15-30 minutes every morning to write about anything and everything that comes to mind. What you write about does not really matter. What does matter is that you feel comfortable and free enough to write what is on your mind.

  • Planning activities just for you

Schedule a day and time to go on a date with yourself and only yourself. Get dressed up and go out. Perhaps one week you go to a movie and the next you go to the newest art exhibit at the museum. Even browsing the racks at the local library or heading to a travel store to come up with your dream vacation are ways to begin the healing process. The only real rule is to not discard any activity because it may seem silly; go have fun and enjoy yourself. Simply do things for you.

  • Building a safety net

Just like a tight rope walker uses a safety net to ease the fear of falling, you should have a support system when you have to deal with loss. Surround yourself with people who are willing to help you and with whom you are comfortable sharing your thoughts during your time of need.


To learn more about coping with loss and adjusting to your new life, take Coping with Loss the FREE course from



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