Announcing two new courses from

MyCourseRoom is excited to announce that we have added two new courses to our Project Management category: Human Resource Management and Communications Management.

Human Resource Management:  Whether you are a project manager or an administrator in your organization, successfully managing your most valuable resource is critical to your success.  Project human resource management can be referred to as both a philosophy as well as a catalog of guiding principles that enable an organization to manage its resources, train its personnel, and adhere to the organization’s policies and core values.

“One machine can do the work of fifty ordinary men. No machine can do the work of one extraordinary man.” – Elbert Hubbard

Communications Management:  One of the most important traits for being an effective project manager is to master the art of communicating with all of the project stakeholders and influencing them to contribute in the best interests of the project.  Project communication management involves the methodology on how information needs to be created, planned, collected, stored, retrieved, and controlled so that the end users experience its timeliness and relevance.

“The art of effective listening is essential to clear communication, and clear communication is necessary to management success.” — James Cash Penney

These two new courses along with Scope Management and Quality Management provide an understanding of the skills required for managing projects and are aligned with the Project Management Institute, Inc. (PMI)® and PMBOK® Guide, 5th Edition, standards and guidelines.  These are valuable courses and a refresher for all project managers.  They also provide an opportunity to review material for those who plan to sit for the Project Management Professional (PMP)® exam.  MyCourseRoom under our parent company, Empowered Training Centre, LLC, is a Registered Education Provider of the PMI. (R.E.P. #3669)

Sign up today at and join our community of learners.

PMI, PMBOK and PMP are registered marks of the Project Management Institute, Inc.

Effective Facilitation of Meetings (0.5 CEU, 5.0 CPE and PDU)

EffectiveMeetingFacilitationTip of the week: “Efficient meetings respect people’s time. They also build organizational morale by generating a sense of unity. This is an essential leadership skill.” — Effective Facilitation of Meetings @

When you hear that there is a meeting scheduled, what are your first thoughts? Many of us consider most meetings a waste of our valuable time that could be used more productively.  According to recent studies, a typical business manager spends over fifty percent of his or her time in meetings. These studies also indicate that managers feel that a third of these meetings are totally ineffective.

And yet, meetings are a crucial management tool enabling managers to explore problems, find solutions, set objectives, make policy decisions, and develop a team dynamic. In short, meetings are management tools that can make or break a company.

If your meetings do not have a clear agenda or plan, if they are poorly run, and if they do not stress immediate action, it will be difficult, if not impossible, to develop the actionable consensus that is vital for success in achieving the objective. A well-organized and efficiently run meeting means getting the most done in the minimum amount of time.

The zero-cost Effective Facilitation of Meetings course at helps develop skills for planning and facilitating successful meetings. These skills enable you to build an atmosphere of camaraderie and ‘buy-in’ among the members attending the meeting so that the project under discussion can be planned and executed perfectly.

MyCourseRoom’s CEUs are accepted by the HR Certification Institute (HRCI).

Customer Service

Beautiful customer representative with headset smiling during a telephone conversation


Tip of the week: “The purpose of a business is to create a mutually beneficial relationship between itself and those that it serves. When it does that well, it will be around tomorrow to do it some more.” — John Woods

A positive and caring attitude communicates itself. It takes effort to sustain a loyal relationship. This type of investment with your valuable customers can make the difference especially during competitive and difficult economic times. These relationships can be established through regular interactions where listening and effective communication is the norm.

Along with the delivery of service in terms of speed, quality, and cost, the factors of respect, rapport, empathy, understanding, a positive attitude, and patience are also expectations of stakeholders. These softer, interpersonal skills are the ones that can make or break a relationship.

Remember, customers who are generally quiet and don’t bother to complain when dissatisfied are usually the first to leave. Identifying and building rapport with these customers is just as important as building relationships with those who take the initiative to report their problems.

The free Customer Service course at helps build company-customer relationships through a series of lessons that can be practiced and applied in every interaction with a customer. It helps you identify and develop key skills such as listening effectively, communicating constructively, and maintaining strong customer relationships. Strive to make your organization well known for its legendary customer service!

MyCourseRoom’s CEUs are accepted by the HR Certification Institute (HRCI).

Public Speaking Fundamentals (0.5 CEU, 5 CPE, 5 PDU)

“It’s all right to have butterflies in your stomach. Just get them to fly in formation.” – Rob Gilbert

PublicSpeakingApprehension, insomnia, sweaty palms, butterflies in stomach, loss of appetite, irritability, nervousness and many more symptoms can be associated with the fear of public speaking. Regardless of whether you are holding a leadership position or intend to advance in your career, moments will arrive when speaking in front small or large groups will be essential.

Many of us hold ourselves to standards based on our experience of hearing extraordinary public speakers. We think, “How could I ever be that articulate, powerful, or funny?” The fact is that we are our own worst critics.

Most of the world’s greatest speakers have experienced similar apprehension to public speaking, but they learned how to overcome their fear. Once you no longer expect yourself to be perfect, once you focus on the purpose of your speech and not on audience approval, once you just let yourself be yourself, and once you realize that nothing bad can happen that you won’t be able to handle, then you will be increasingly confident about speaking in public.

As you advance in your career, public speaking is an essential leadership skill. Learn techniques and strategies on how to deliver an effective speech by taking the Public Speaking Fundamentals course at Sign up now.

Tip of the week: It is wise to have a clear idea of what you want your audience to remember after they leave. You should be able to phrase your message in your mind as if you were an audience member that has heard the speech. — Public Speaking Fundamentals,


“I don’t pay good wages because I have a lot of money; I have a lot of money because I pay good wages.” — Robert Bosch

RecruitmentEvery organization aims to recruit the best talent available. However, there are many elements involved in becoming an organization or division that attracts the best talent. Many of the benefits of a successful recruitment strategy will be felt with the first hire, but over time additional benefits accrue. When your organization is known to be one that provides an excellent Candidate Value Proposition (CVP), you will begin attracting the very best candidates in the field.

Once you have a clear vision for what it will take to make you win the best talent, you then have to make sure that the key stakeholders agree that attracting the highest caliber people is crucial to sustaining and driving the organization and its competitiveness.

Effective recruitment is a crucial component of an organization’s competitive strategy. Recruitment involves targeting, attracting, and securing commitments from the most talented people possible, and the key to success is being prepared. Consider your organization as a product; what steps will you take to spice up your recruitment strategies in order to draw the cream-of-the-crop?

Recruitment, a 5-clock-hour course offered from MyCourseRoom, helps develop the following skills to prepare the foundation and eventually attract and hire the best candidate for each position in your organization. You will learn how to:

  • Identify your organization’s specific needs and the required skill-set for each position.
  • Develop and implement a recruitment strategy.
  • Attract the best talent for each position.
  • Use various screening and interviewing techniques including specific questions to ask.
  • Evaluate and select the best candidate.

MyCourseRoom’s CEUs are accepted by the HR Certification Institute (HRCI). Sign up now at or email us at for more information.

Monitoring Projects Effectively

“You’ve got to think about ‘big things’ while doing small things, so that all the small things go in the right direction.”Alvin Toffler

Tip of the week: When managers and employees understand how their activities relate to the business plan and the overall organizational goals, they begin to think and act similarly. These unified actions result in tremendous success for the organization and its employees.


Monitoring performance is a crucial element in any project or operation. It enables managers and employees to make decisions in a manner consistent with the overall goals of the team, division, and organization.

As a process, monitoring performance does not simply involve amassing data related to preset performance standards. In fact, it aims to optimize processes through increased efficiency and effectiveness. Since the factors governing these processes are always subject to change, a monitoring strategy must be flexible and adaptable, allowing options for expansion and enhancement of the process as better approaches surface.

The individuals in your organization that are actively involved in the processes being measured can contribute toward the design and implementation of a performance measurement plan. This not only increases their understanding of the performance measures but creates a feeling of emotional investment in achieving those measures. Besides, allowing employees to see how their individual performance relates to team, unit, and organizational performance – and then tying their performance to specific incentives – can create a powerful sense of motivation.

“There is no greater teacher than responsibility.” — Warren Bennis

Discover how to select effective performance measures by taking the free Monitoring Projects Effectively course at

Succession Planning

“A core competency of management is the ability to replace yourself – the ability to grow new leaders.” — C. Decker

Can you think of an individual whose sudden loss would be a significant blow to your organization? Why is this person so valuable? How long would it take to train a replacement to do as good a job?

In many organizations, having little or no succession plan wreaks havoc when the organization’s leader retires. Nobody is fully prepared to assume the top post. Although large organizations are at risk, the problem can prove especially severe at small companies, which often struggle, and sometimes collapse, after the founder or CEO leaves. What organizations are realizing is that succession planning should not be just for top management positions but should be across all areas of the organization.  SuccessionPlanning

Succession planning is more than just choosing the best available candidate for a position that is expected to open up because someone is retiring or changing jobs. Instead, this process aims to create a rich pool of leadership talent for some or all of the managerial positions in the organization. This process involves principles and procedures focused on people development in order to prepare managers for future leadership positions.

It is in an organizations’ interest to identify high-potential contenders early in their careers. In this sense, what an individual perceives as personal career development becomes aligned with the organization’s overall succession-planning needs.

“Succession planning has to be the responsibility of top management because you have to get people to do things that aren’t in their best interests.” — Will Byham

There may be significant points of resistance to organization-wide succession planning. Many managers tend to see succession planning as threatening, fearing that they may be training their own replacements. The integrity of the people you place in your succession pool is a crucial element to ensure the long-term continuity of the organization. The result of poor succession planning is often poor performance, which translates into higher turnover and organization instability.

MyCourseRoom offers an excellent Succession Planning course that will help your organization to develop and maintain strong leadership by guiding you through the succession planning process. Sign up today at and take the Succession Planning course at no cost to you.


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